SantorX ("SantorX," "we," "us," or "our") respects your privacy and is committed to protecting it through this Privacy Policy. This policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or communicate with us — including via SMS/text messaging.
1. Information We Collect
We may collect the following types of information:
- Contact Information: Name, email address, phone number, business name
- Communication Data: Messages, inquiries, and other information you provide when contacting us, including via web forms, phone calls, or SMS
- Usage Data: Information about how you interact with our website (e.g., pages visited, time on site), collected via cookies or analytics tools
- SMS/Text Messaging Data: Your phone number and consent status when you opt in to receive text messages from us
2. How We Use Your Information
We use collected information to:
- Provide, operate, and improve our services
- Respond to inquiries and provide customer support
- Send appointment confirmations, reminders, follow-ups, and service-related updates via SMS, email, or phone
- Send occasional marketing communications, where you have opted in
- Comply with legal obligations
3. SMS/Text Messaging Program
If you opt in to receive text messages from SantorX:
- Consent: You provide consent by submitting your phone number through our website, verbally during a call, or by texting our number.
- Message Frequency: Message frequency varies based on your interactions with us.
- Message and Data Rates: Message and data rates may apply.
- Opt-Out: You may opt out at any time by replying STOP to any message. You will receive a confirmation that you have been unsubscribed, and we will not send further messages unless you opt back in.
- Help: Reply HELP for assistance, or contact us directly at santorx@santorx.com.
- No Sharing for Marketing: We do not share mobile opt-in information or phone numbers with third parties for their own marketing purposes. Text messaging originator opt-in data and consent will not be shared with any third parties for purposes unrelated to providing the services you requested.
4. How We Share Your Information
We do not sell your personal information. We may share information with:
- Service Providers: Third parties who help us operate our business (e.g., CRM platforms, messaging providers like Twilio, scheduling tools), bound by confidentiality obligations
- Legal Compliance: When required by law, subpoena, or to protect our rights or the safety of others
- Business Transfers: In connection with a merger, acquisition, or sale of assets
5. Data Retention
We retain personal information only as long as necessary to fulfill the purposes described in this policy, or as required by law.
6. Your Rights and Choices
Depending on your location, you may have the right to:
- Access, correct, or delete your personal information
- Opt out of marketing communications
- Withdraw consent for SMS messaging at any time by replying STOP
To exercise these rights, contact us at santorx@santorx.com.
7. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to improve user experience and analyze site traffic. You can control cookie preferences through your browser settings.
8. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission over the internet is 100% secure.
9. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date.
11. Contact Us
If you have questions about this Privacy Policy, please contact us: